CPD hours
Forthcoming event

Mastering The Art of Having Challenging Conversations

Tuesday 17 November, 1:00 pm - 2:00 pm (UK time)
Mary Eniolu
CPD

EVENT OVERVIEW

🔶 What makes difficult conversations challenging and how to overcome the barriers

🔶 Mastering the mindset for difficult conversations

🔶How to plan for and structure tough conversations for constructive outcomes

🔶Using active listening, clarity and emotional intelligence to navigate tension and keep conversations on track. 

SPEAKER BIO

Mary Eniolu

LEARNING OUTCOMES

✅ Mindshift from avoiding difficult conversations to embracing the growth opportunity

✅ Enhanced communication skills on every level.

✅ Turn discomfort into meaningful dialogue and stronger connection

✅ Leave with a simple, actionable roadmap you can apply immediately to any challenging conversation.

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CPD hours

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements. 1 hour CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/learning/cpd/.
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