Empathy and Bereavement Webinar

Join Stacy Moore for this webinar where she will talk about understanding the difference between sympathy and empathy, raise your awareness of the three types of empathy, explore how to show empath and consider ways to support employee psychological wellbeing.

Leaning Objectives

• Understand the difference between sympathy and empathy (and why it should matter)
• Raise employee awareness of the three types of empathy
• Explore how to show empathy through tone of voice, mirroring and active listening techniques
• Consider ways to support employee psychological wellbeing when working with bereaved customers

Speaker Biography

Stacy Moore CPsychol AFBPsS.

Stacy is a highly experienced Chartered Psychologist, Associate Fellow of the British Psychological Society and Director of Inner Circles Psychology. Stacy enjoys sharing her knowledge of psychology to help organisations be bolder in their commitment to staff wellbeing and outstanding customer experience, especially through the lens of diversity, equality and inclusion. She is an advocate for understanding and supporting our wide range of human vulnerabilities, through compassion-focused thinking and genuine strengths-based approaches.

Stacy has featured in the press as a Psychologist Expert for BBC News, The Daily Telegraph, Channel 5 and The Evening Standard.