Working with bereaved vulnerable clients with empathy and understanding
Working with bereaved vulnerable clients with empathy and understanding
How to effectively communicate and understand difficulties of working with vulnerable bereaved customers showing empathy and understanding in relation to grief and loss.
Learning Objectives:
- Understand the issues in relation to grief and loss
- Learn effective communication skills when dealing with vulnerable customers
- Understanding the art of empathy and curiosity to improve communication with vulnerable groups
Speaker Biography
YESS is a charity based in Staffordshire, formed in 2011 and offers mental health and wellbeing support to both adults and young people via counselling, group work, mental health training and clinical supervision. All therapists are highly skilled and offer a range of modalities including Person Centred Therapy, Art Therapy, Dance Movement Therapy and Systemic Family work. All therapists affiliate to a governing body such as BACP/BAAT etc. Julie Bird MA is the founder and CEO of YESS and has been a qualified therapist and clinical supervisor for over 22 years.
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.