Webinar - Hard Talk: how to communicate with customers about price rises and other impacts of a hard market

Tuesday, 13 April 2021
12:00 pm – 1:00 pm
    • Jeff Heasman

As we enter a hard market, so our conversations with clients become harder. Trying to communicate price rises and potentially narrower cover creates significant challenges, and if not handled well, can significantly impact the relationship with customers not only now but in the future.

This webinar will provide you with communication strategies that will enable you to communicate with clients in a way that keeps them on board now and for the future.

LEARNING OUTCOMES
By the end of the session, participants will be able to:
 Identify key communication skills for messages about price and cover in a hard market.
 Understand how and why customers react to certain messages they hear.
 Implement a strategy to communicate in a way that reassures clients and keeps them on board.

Speaker BIO
Jeff Heasman worked as a litigation executive and senior liability adjuster before branching out into language and psychology. Jeff holds both a bachelors and masters of law degree, is a qualified language instructor and also a certified practitioner member of the Academy of Modern Applied Psychology. He delivers courses across the globe, either face-to-face or online. Jeff maintains a close connection to the industry by regularly providing consultancy in law and language, especially through his plain language editing service

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.