Forthcoming events

This month

Annual General Meeting 2021

  • Mon 12 Apr 5:30 pm – 7:30 pm

To all members of The Insurance Institute of Newcastle upon Tyne Notice is hereby given that the Annual General Meeting of The Insurance Institute of Newcastle upon Tyne will be held on: Monday 12 April 2020 at: 17:30

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Webinar - Hard Talk: how to communicate with customers about price rises and other impacts of a hard market

  • Tue 13 Apr 12:00 pm – 1:00 pm
    • Jeff Heasman

This webinar will provide you with communication strategies that will enable you to communicate with clients in a way that keeps them on board now and for the future.

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Webinar - How digital technologies are transforming the insurance market

  • Wed 14 Apr 12:00 pm – 1:30 pm
    • Neil Park

You can’t read an insurance publication without reading about how the insurance market is or is about to be transformed by technology and for those of us who started out in insurance with a fax machine it can be overwhelming! Certainly, video conferencing, cloud-based document management systems and other digital technologies have served us well in the pandemic but what other technologies will truly help us look after our customers better in the future? Are these technologies a threat or an opportunity?

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Webinar - Diversity in Communication: how to communicate with a wider and more diverse audience

  • Wed 21 Apr 12:00 pm – 1:00 pm
    • Jeff Heasman

This webinar will teach key communication strategies to ensure that, whether it be internal or external communications, you communicate with a wider and more diverse audience and avoid miscommunication or misunderstanding with people who are different to you.

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AF2 - Business Financial Planning Revision Day- 23/04/2021

  • Fri 23 Apr 9:30 am – 4:30 pm
    • Darren Slater FPFS, Cert SMP, Chartered Insurance Institute

The content of the day will be to go over exam technique, areas of knowledge and run through practice questions based upon trainer’s knowledge and experience.

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All forthcoming events

Webinar - Drafting Policies to Match Brand Promises, Marketing Messages and Consumer Expectations

  • Tue 04 May 12:00 pm – 1:00 pm
    • Jeff Heasman

The FCA test case in 2020 and other events in recent years have negatively impacted the reputation of the insurance industry.

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R01- Financial Services, Regulations & Ethics Revision Day- 07/05/2021

  • Fri 07 May 9:30 am – 4:30 pm
    • Sue Cox

The content of the day will be to go over exam technique, areas of knowledge and run through practice questions based upon trainer’s knowledge and experience.

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Webinar - 70 : 20 : 10 Shifting learning away from the training room

  • Tue 11 May 12:00 pm – 1:15 pm
    • Katharine Jones

Did you know we learn more from making a mistake than getting it right first time… that’s not to say mistakes are to be welcomed, but it’s great to have opportunities to try things out for yourself and see what happens.

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Webinar - Discovery-Driven Planning: how to plan for and create genuine change and innovation in uncertain times

  • Wed 19 May 12:00 pm – 1:00 pm
    • Jeff Heasman

Discovery-driven planning is the process of converting assumptions into knowledge. It is an ongoing process and in a fast-changing working environment, this has never been more important.

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AF5 - Financial Planning Process Revision Day- 28/05/2021

  • Fri 28 May 9:30 am – 4:30 pm
    • Darren Slater FPFS, Cert SMP, Chartered Insurance Institute

The content of the day will be to go over exam technique and potential questions as the trainer will have the fact find that will be used in the June 2021 exam.

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Webinar - Meetings: making more of less

  • Wed 02 Jun 12:00 pm – 1:00 pm
    • Jeff Heasman

This session will look at the science behind meetings in terms of when it is necessary to have meetings, how to plan for meetings, how to ensure they are more productive and how to ultimately reduce the number of necessary meetings. To take account of new working practices, this session will explore virtual as well as face-to-face meetings.

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Webinar - Communicating with Vulnerable Customers

  • Wed 16 Jun 12:00 pm – 1:00 pm
    • Jeff Heasman

This training session corrects this common mistake by providing key skills necessary to ensure that you are able to communicate clearly and effectively with vulnerable customers.

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Practical Soft Skills Workshop- New Starters 29/06/2021

  • Tue 29 Jun 10:00 am – 3:30 pm
    • Adam Owen, NextGen Planners Ltd

This one-day course focuses on building great client relationships. You will learn techniques to build trust and move fluently through the meeting agenda, whilst maintaining focus on the client’s needs. You will learn the six key questions that achieve a real understanding of the client’s objectives, enable you to recommend solutions based on real understanding and produce a compliant file.

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Practical Soft Skills Workshop- Masterclass 30/06/2021

  • Wed 30 Jun 10:00 am – 3:30 pm
    • Adam Owen, NextGen Planners Ltd

This one-day course focuses on the tiny details that make the difference between good client relationships and great client relationships. During the day you will learn what your communication style says about you and how you can adapt the way that you communicate to instantly build rapport with those around you.

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Webinar - Ecopsychology: the impact of your surroundings on well-being and productivity

  • Thu 01 Jul 12:00 pm – 1:00 pm
    • Jeff Heasman

Ecopsychology is the growing science of the impact our immediate surroundings have on our mental well-being and in turn our productivity.

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Webinar - Public Liability: where are we heading? A review of recent case law

  • Wed 07 Jul 12:00 pm – 1:00 pm
    • Jeff Heasman

Recent case law in the area of public liability has revealed some trends in the way that the courts are dealing with liability issues.

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Webinar - Broker Trading Skills in a hard market

  • Tue 13 Jul 12:00 pm – 1:00 pm
    • Nick Thomas

Amongst other things, this webinar will help the attendee to gain a grasp of the following: Overview challenges to brokers and clients in a hard market Understanding the client position Controlling client dialogue and expectations

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Webinar - Personal Effectiveness in a hard market

  • Wed 14 Jul 12:00 pm – 1:00 pm
    • Nick Thomas

Amongst other things, this webinar will help the attendee to gain a grasp of the key pre-requisites to delivering effective hard market trading strategies – client intimacy, moving the conversation away from price.

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Webinar - Brexit - the multiple insurance implications across insurance classes

  • Thu 15 Jul 12:00 pm – 1:00 pm
    • Nick Thomas
    • Diane Jenkins

Amongst other things, this webinar will look at the main issues of dealing with Clients that have assets/liabilities within EU member states.

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Webinar - 7 Top Tips on How to be a More Effective and more Efficient Learner When Studying for Professional Qualifications

  • Wed 04 Aug 12:00 pm – 1:00 pm
    • Jeff Heasman

This practical and interactive webinar is perfect for candidates studying towards professional qualifications with either an exam or coursework element.

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