Negotiation Skills for Claims Staff
Why this?
Negotiating is such a key part of claims. And yet, very often, claims staff receive little training on how to handle these conversations. This means that relationships can sour, claims can escalate and costs rise.
What is this?
This interactive and practical session will address some of the typical challenges faced by claims staff.
By the end of this session participants will be able to:
• Prepare so that common mistakes can be easily avoided
• Get their point across with more authority
• Use a technique to get claimants to listen to them
Who is running the session?
Melissa Kidd, Director of Motem Ltd which specialises in helping insurance professionals to communicate more effectively. She's worked with the CII since 2012 as well as Allianz, Zurich, Marsh, NIG, Lycetts, Broker Network, BIBA and Higos to name a few.
Where and when is the event?
The session will be held at Gloucester Rugby Club,Kingsholm Road on Thursday 14th March 2019. The session will run from 1230pm for 1 hour. Buffet and refreshments will be available from 12pm. The site has free car parking and full access for those with disabilities
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.