CPD WEBINAR: Managing Conflict- How to Thrive with Difficult Conversations
Conflict is not pleasant for all concerned, and yet our daily lives will consistently present us with conflict situations and behaviours: in our teams, at work, in our families and interacting with strangers. Being able to manage and negotiate this conflict will help you to feel calm, confident and able to effectively handle these challenging situations.
In this session with Michael you will:
- Learn 9 potential warning signs of upcoming conflict to watch out for
- Learn 5 different approaches to categorise and manage conflict
- Learn the 5 point negotiation model
- Learn 4 key conflict management tools
SPEAKER PROFILE
Who is Michael Quigley, BA (Hons) 1st class, MA, PGCE and how can I help you?
Hi, I’m Michael!
I’ve worked for 13 years in both the public sector as a teacher and the private sector as a business owner, author, trainer and keynote speaker.
My passion is helping you to achieve your potential and grow yourself to a level that you, perhaps, cannot even conceive of just yet! I love being the person who is there for you, who has your back, who gives you the encouragement, the tools, the opportunities and the belief to empower and enable you to become the leader, have the team and enjoy the success that you know deep down that you are capable of.
HOUSEKEEPING
This is a Zoom webinar. Your link will be sent to you 48 hours before the event. Any questions please do contact Education Lead simon.mcgill@ecclesiastical.com
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.