Previous events
All previous events
CPD WEBINAR : Handling Price Objections
Insurance is one of those things that people buy because they need it. A budget will be set in their minds, and they will want it as cheap as possible. Sometimes, the price of the product may not meet their expectations, resulting in objections. During this course, we will be looking at strategies for overcoming objections when they are presented by the purchaser. In today’s climate, price has become the forefront on most people’s minds. We will be exploring commonly raised objections and provide the skills needed to help determine whether an objection is a genuine concern. Finally, the course discovers how to approach the objection in a way to overcome it.
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CPD WEBINAR: Leadership In Insurance
Leadership and motivation in the insurance market This presentation will look from an insurance perspective at the key areas of leadership and motivation. The topics covered will be: To look at what motivates an insurance team and its members To evaluate the attributes of a successful team To practice performance management and appraisal of a team To look at how the management concepts put forward by Hertzberg apply in insurance To explore leadership in insurance This presentation is appropriate for all members. Underwriters, claims staff, brokers, Loss Adjusters, IFA’s and anyone else who employs staff.
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CPD WEBINAR: High Net Worth Insurance - Customer Expectations and Market Segmentation
Dealing with wealthier customers can present greater challenges than many others. This workshop explores what the financial services industry considers to be a high-net-worth customer, and how the insurance industry has expanded this definition to include sufficient potential customers to warrant development of tailor-made products. We will examine their expectations of the product and service as well as considering how over recent decades the household market has segmented. We will also link this to conduct risk considerations.
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CPD WEBINAR: The Changing Ogden Rate
Highly topical – how liability rates will significantly fall in 2025 due to the recent Ogden rate reduction. We welcome back Alan Chandler to deliver this key technical webinar for 2025.
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CPD WEBINAR: Developing Future Leaders
Developing Future Leaders In this interactive and informative website with Michael, you will gain a chance to develop yourself, as a future leader, in this crucial part of your leadership journey. You will learn: 1. 5 essential leadership elements that you can put in place- building a team, personal wellbeing, organisational dynamics, celebrating success and managing change 2. 3 essential skills you can cultivate to grow as a future leader 3. Practical leadership scenarios that you can engage with, to gain insights from
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CPD WEBINAR: Loving Leadership
Loving Leadership- the world is ready for a new kind of Leader In this interactive and informative webinar with Michael from Kataholos, he will take you through his unique model of leadership, Loving Leadership. You will learn: 1. What the Loving Leadership Model is and why it is so crucial for our world today 2. The 6 beliefs of a Loving Leader, which you can add into your life 3. How applying it can generate results for you and your business, based on his success applying it with his business, Kataholos
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CPD WEBINAR: EXAMINATION TECHNIQUES
This three-hour workshop (which will include a break) will aid all those who are taking CII or PFS examinations. It is a generic overview delivered by Alan Chandler, who is one of the most popular insurance presenters in the UK, and who has been both tutor and examiner for many different CII subjects.
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CPD WEBINAR: Servant Leadership
Servant leadership: a unique model for emotionally intelligent, robust and productive relationships In this interactive and informative webinar with Michael from Kataholos, you will gain a valuable insight into how Robert Greenleaf’s Servant Leadership model can help you.
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CPD WEBINAR: The Impact of the Insurance Market Cycle
The course looks at how the insurance cycle moves and the influences the transition between hard and soft markets. As well as looking at the progress of the insurance cycle, the course will help you determine the difference between hard and soft markets, and what that means to all stakeholders involved. Finally, this one-hour course will help you determine how you thrive in a hard market, with looking at tips to handle price objections, and be able to explain the key factors in today’s climate.
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SOCIAL: London Christmas Shopping Trip
IICG are delighted to offer members and their families, subsidised coach travel to central London for Christmas shopping on Saturday 7th December 2024. The cost of this is just £20 per person. To avoid missing out on this fantastic trip at this reduced price, book now!
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CPD WEBINAR : Claims Handling
This webinar delivered by Alan Chandler one of the leading presenters in the UK, looks at what a claims handler would look for in the event of a claim. The webinar explores the importance of early notification of claim by the policyholder, what information a claims handler will typically seek and when they will use an outsourcer. The presentation will also explore both the insured and insurers obligations in respect of a claim and why insurers must settle promptly.
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CPD WEBINAR: Motor Insurance Overview
We all purchase motor insurance for ourselves and most brokers place it for their clients in some shape way or form, but how much do we really know about motor insurance. It has become so automated that many broker and insurer staff have forgotten the details of the cover, and some have never even been taught about the coverage, well this is opportunity to refresh and learn about this essential cover.
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SOCIAL : IICG Annual Quiz
The IICG Annual Quiz returns for 2024 at a new venue! The ticket includes a meal and quiz entry. Places are limited so book now to avoid disappointment. *Please note, the deadline for booking your team is Wednesday 13th November.
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CPD WEBINAR: Building a rapport in a hybrid world
Good rapport is essential in both our business and personal lives. But how do we build rapport when we lack real face to face interaction? What are the challenges to building rapport in the virtual world, and how do we adjust to mitigate these challenges and to grasp the opportunities?
View event detailsCPD WEBINAR: Introduction to Parametric Insurance
This course offers an in-depth exploration of parametric insurance within the UK insurance landscape. Participants will gain a comprehensive understanding of the principles, applications, and advantages of parametric insurance, focusing on its relevance and implementation in the UK market. You will explore the nuances of parametric insurance products, their mechanisms, and their role in providing efficient and rapid risk coverage in various sectors.
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CPD WEBINAR: The Power of Listening
‘Nature hath given [us] one tongue but two ears, that we may hear from others twice as much as we speak.’ Epictetus [Ancient Greek philosopher]. Many of us merely ‘hear’ and fail to really ‘listen’. Effective listening can have a profound effect on all our interpersonal relationships at work and home. In this session Nick Thomas brings together his expertise from the worlds of sales and coaching to help improve awareness of the importance of effective listening, and some key skills and tools to improve performance in multiple different environments.
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CPD WEBINAR: Leadership Communication Skills
We are delighted to welcome Victoria Rennoldson from Culture Cuppa to our panel of speakers. This webinar forms part of our leadership focussed sessions and in tandem with the other leadership webinars will enable delegates to develop their leadership and communication skills.
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CPD WEBINAR: Why Underinsurance in Home Contents is so prevalent
Underinsurance is a major issue in the industry – many reports suggest that around 2/3 of homes are underinsured. Unfortunately, the same is often true for the contents in those homes. Why is this, and what can insurers and brokers do about it?
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CPD WEBINAR: Understanding and addressing client buying influences
How often do we lose an existing account, or fail to win a sales pitch despite having what we think is clearly the best proposition? The most common reason that this happens is that we fail to identify, understand, and address the decision making dynamic and wider buying influences at our prospect or client. This session demonstrates a step-by-step methodology to make sure you cover all the bases and are not left scratching your head after another unexplained failure.
View event detailsCPD WEBINAR: Farm Insurance Essentials
The farming and agriculture industry has quite a unique requirement when it comes to insurance. There is material damage, livestock, farming equipment, various degrees of liability, environmental facts, the list goes on! The purpose of this course is to get an understanding of the risks associated with this industry, and how insurance policies provide the cover.
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