President's Message
Vulnerable Insurance Customers
There has been an increased focus upon the needs of vulnerable customers by the FCA in recent years. Regulatory returns now refer to how many customers with a vulnerability have been identified and what actions have been taken to address those vulnerabilities.
There are many resources available to those working in our industry to promote understanding of the legal basis of this approach however, most of this workshop cites examples of the consequences of failing to recognise vulnerabilities and how insurers and brokers may have better handled the situation
Tue 09 Dec 11:00 am – 12:00 pm
David Hole, Nick Thomas & Associates

Our Boom Battle Bar Event was a fantastic success!
✨ Our Boom Battle Bar Event was a fantastic success! ✨
Click to read more........
Tue 25 Nov. 2025

New CII guidance sets benchmark for managing vulnerability across insurance and personal finance
At a press event in central London this morning, the Chartered Insurance Institute (CII) announced the launch of a landmark guide to help insurance and personal finance firms to better identify, support, and deliver fair outcomes for customers in vulnerable circumstances.
Tue 25 Nov. 2025

The Insurance Charity Golf Day - book your place today
The Insurance Charity golf day will take place on 14 October at The Nottinghamshire club, voted The East Midland's best golf venue. Located six miles from Nottingham station and 18 miles from East Midlands Airport, attendees will be playing on the prestigious 18-hole Championship course.
Tue 9 Sep. 2025
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