Webinar - Technically Speaking: from confusion to clarity
Whether you’re explaining the workings of a discounted gift trust or the ins and outs of flexible access draw downs, it’s very easy to lose clients when trying to communicate technical concepts. And yet the ability to convey complexity in a way that makes sense, and is easy for clients to understand, marks good paraplanners and advisors from great ones.
By the end of this session, participants will be able to:
- Develop the right mindset to communicate technical concepts to those without much investment experience
- Use a technique to help you start in the right place when conveying a technical concept
- Use a 4-step framework to convey a point
- Recognise 2 powerful ways to illustrate technical concepts
Melissa Kidd is the Director of Motem Ltd, which specialises in helping insurance professionals to communicate more effectively. She has worked with the CII since 2012 as well as range of clients including Allianz, Zurich, BIBA, NIG and Lycetts. Her background is in psychology, coaching and marketing. She is a master NLP practitioner and her coaching qualification has been accredited by the International Coaching Federation.
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.