Previous events
All previous events
FCA’s NEW GI Pricing Practices, Product Governance and Product Value Webinar
The FCA has just published the long-awaited policy statement General insurance pricing practices market study – Feedback to CP20/19 and final rules (PS21/5). The final rules address what has been described as the ‘loyalty penalty’ paid by existing general insurance product customers and aim to ensure that customers receive fair value in the insurance products they buy. The rules introduce a package of market remedies which include:- • A requirement that when a firm offers a renewal price to a customer it can be no greater than the equivalent new business price for a new customer; • Additional product governance rules that require firms to have processes in place to deliver products that offer fair value to customers with these new processes applying to all general insurance and pure protection products; • Rules to enable firms to offer accessible and easy options for customers wishing to cancel auto-renewal; • Onerous reporting requirements to support the ongoing supervision of the home and motor insurance markets. The rules relating to systems and controls and product governance (in addition to premium finance) will come into effect on 1 October 2021. The rules on pricing, auto renewal and reporting will come into effect on 1 January 2022, with a transitional provision (until 17 January) for the rules on pricing and auto renewal disclosure.
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WEBINAR: Water Damage the Basics
This webinar, from Polygon, provides an introduction into water damage - the basics of the survey process, mitigation, moisture measurement and drying techniques.
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The Psychology of Insurance Fraud
Why do people commit insurance fraud? Is it really because they feel it is a victimless crime against a faceless corporation or is there more at play? In this thought-provoking webinar we will examine these questions and look specifically at how research from the field of psychology has revealed answers to these questions. By understanding the psychological factors at play, we will be able to mitigate the risk and add another weapon to our armoury in the fight against insurance fraud.
View event detailsYPG WEBINAR: Developing Assertiveness
Aimed at young professionals or those new to the profession, this webinar provides hints and tips on developing your assertiveness in the workplace.
View event detailsWEBINAR: The basics of cargo insurance and 5 powerful reasons why clients should have cargo insurance cover
During this webinar, Alan Wilkins and Henry Haystead, directors of MercariRisk will: walk through the Institute Cargo Clauses A, B and C, the major hazards to goods being shipped in containers; how carrier’s limit their liability based on weight; the rights and obligations of buyers and sellers when contracting internationally; and finally General Average and Salvage - the sting in the tail for cargo owners who do not take out cargo insurance.
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WEBINAR: Mental Wealth - why investing in well-being pays off
Investing in our mental health needs to top the agenda as we navigate the uncertainty and isolation of remote working in the COVID-19 pandemic. We’ve been on the same mountain – but not everyone is a Sherpa. Alex will share new perspectives on resilience through his extreme outdoor challenges and personal peaks and troughs of mental ill health.
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WEBINAR: Are Terrorism and Pandemic the only systemic risk we should be concerned about?!
This webinar will discuss why systemic risks are different and how they challenge traditional insurance principles.
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Kent Conference 2021
Join us online for our first virtual conference with the Kent local institutes.
View event detailsWEBINAR: Burnout and how to stop it happening to you (Rescheduled)
"Most people don’t want to talk about their experience of burnout. I do. The insight it gave me profoundly changed my understanding of stress and how to deal with it – and I want to share what I learnt to help others.", Dorothy Martin,
View event detailsMO5 Remote Revision Course - Insurance Law (second course)
This MO5 remote course is limited to 20 members and will be delivered in a one day session, which will cover all the main aspects of the CII diploma subject MO5 insurance law module.
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Women's Forum: Effective Communication
Communicating as a leader is a necessary skill for any leader. For female leaders and emerging leaders, these are particularly important to ensure you lead, make an impression and engage with your teams.
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Webinar-Communicating with Vulnerable Customers
It is critical that everyone working in insurance and financial services understands the definition of a vulnerable customer, how to identify a vulnerable customer and what the laws and regulations say. However, the critical next step of how to communicate with a vulnerable customer is often overlooked and lacking in most training sessions on the subject of vulnerable customers. This training session corrects that by providing key skills necessary to ensure that you are able to communicate clearly and effectively with vulnerable customers.
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