Situational leadership

The Insurance Institute of Cardiff invite you to a webinar on; Situational Leadership

Wednesday 23^rd September 10:00 – 11:00am

The webinar will be run via Zoom, a global web-conferencing solution. Zoom is easy to use, a link and joining instructions will be sent to you at the time of booking.

About the session:

This interactive 60-minute webinar introduces delegates to the principles of Situational Leadership and how leaders can adapt their approach according to the needs of each team member.

Delegates will explore the four development levels, recognising that an individual’s confidence, competence and motivation may vary depending on the specific task or responsibility they are completing. They will learn how to use a practical diagnostic tool to identify the level of support and direction each person needs.

The session will also examine the four flexible leadership approaches and how leaders can adjust their style to help team members develop greater confidence, capability and independence. Delegates will consider the impact of using an unsuitable leadership approach, including the risk of creating confusion, frustration, dependency or disengagement.

Finally, the webinar will introduce Partnering for Performance, encouraging leaders and team members to have open conversations about goals, development needs, leadership support and how they can work together to achieve the best possible results.

By the end of the session, delegates will have a practical framework they can use to diagnose individual needs, adapt their leadership approach and support stronger performance and development within their teams.

Learning Objectives:

·       Understand the purpose and benefits of Situational Leadership.

·       Learn the 4 development levels of team members and explore the needs of each level.

·       Understand how to apply the diagnostic tool to effectively diagnose the develop levels of their team.

·       Examine the differences between the 4 Flexible Leadership Levels

·       Learn the impact of applying the wrong leadership approach with their team.

·       Explore the key elements of Partnering for Performance.

About the speaker:

The Course will be run by Jacqui Turner.

Jacqui Turner is a multi-award-winning customer service and leadership training provider, global speaker, podcast guest and published writer. With a 30 year training career, including 20 years’ experience within the insurance sector, including roles with Lloyds TSB Insurance and HSBC General Insurance, Jacqui brings a deep understanding of the pressures, expectations and realities of customer-facing insurance environments.

Before setting up her business, Jacqui was the Leadership Trainer for Tesco, where she was awarded Welsh Contact Centre Trainer of the Year in 2015.

Today, through Turner Corner Learning Solutions, she helps organisations develop confident, capable team leaders and service professionals who improve customer outcomes and build stronger, more engaged teams.

Further information:

A link will be sent via your email address supplied at the time of booking. PLEASE DO NOT share this with anyone else.