Previous events

This month

Online Event - Resilience for Good Mental Wellbeing

  • Wed 18 May 1:00 pm – 2:00 pm
    • Claire Russell, Mental Health In Business

Resilience is fundamental to good mental health and success in business/work and life. This webinar explores how we can all develop resilience in ourselves and in our teams. This will include practical advice and tools to help you build your and your team's resilience. The session is a mix of slides and interactive discussions designed to ensure effective learning in a short timeframe.

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Online Workshop - CII Examination Techniques

  • Tue 10 May 9:30 am – 12:30 pm
    • Alan Chandler

This three hour workshop (which will include a break) will aid all those who are taking CII or PFS examinations. It is a generic overview delivered by Alan Chandler, who is one of the most popular insurance presenters in the UK, and who has been both tutor and examiner for many different CII subjects.

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Online Event - Social Media Skills

  • Thu 05 May 10:00 am – 11:00 am
    • Susan Heaton-Wright, Virtual Impact, Communications & Speaking Consultant, Speaker, Coach, Trainer, Mentor

Social Media and digital marketing are part of any business’s marketing strategy. Posts using images and information are powerful, but to really engage and build trust, using spoken communication: videos, podcasts and ‘Lives’ is the most powerful way to build business relationships. In this virtual workshop I will share how to be a Superstar Communicator on Social Media

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All previous events

Cert CII Fast Track Remote Learning Programme

  • Fri 29 Apr – Wed 10 Aug
    • Alan Chandler

The Insurance Institutes of the South West, in partnership with the Worshipful Company of Insurers, is delighted to offer a fast track initiative to help members gain their Certificate in Insurance. This programme offers members the opportunity to benefit from a FREE study course specifically designed to help students attain their Cert CII in 14 weeks through structured learning. If you would like to advance your CII qualifications, now is the time to do so.

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Online event - Closing the deal - Objection Handling

  • Thu 28 Apr 10:00 am – 11:00 am
    • Nick Thomas, Nick Thomas & Associates

In the same way that many salespeople experience ‘call reluctance’, many others fail to ask for the business, or to have appropriate strategies to deal with objections when they do. This session explores how the work you do earlier in the process can make it easier for yourself by minimising objections and creating an ‘easier close’. We then explore how to handle objections when they do arise, and how to help secure the final close.

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Annual General Meeting

  • Tue 26 Apr 9:30 am – 12:00 pm
  • Clayton Hotel

We need you! (To get down to our AGM, that is...). Your council invites you to attend the 2022 Annual General Meeting of The Insurance Institute of Cardiff. Hear first-hand reports from council members on previous and future activities and vote on the appointment of new council members. If you feel you could make a positive contribution, it is an ideal first step to becoming involved. Council roles available: - Deputy Secretary - Deputy Regional Forum Officer Committees seeking additional members: - Sports & Social - Awards

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Diploma in Insurance Online Training Programme

  • Tue 26 Apr – Fri 21 Jul
    • Alan Chandler

The Insurance Institutes of the South West, in partnership with the Worshipful Company of Insurers, is delighted to offer a fast track initiative to help members gain their Diploma in Insurance. This programme offers members the opportunity to benefit from a FREE study course specifically designed to help students attain their Dip CII in 15 months through structured learning. If you would like to advance your CII qualifications, now is the time to do so.

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Online event - How to correctly advise your clients on setting correct indemnity periods under Business Interruption insurance policies.

  • Fri 22 Apr 12:00 pm – 1:00 pm
    • Alan Chandler

Brokers increasingly face Pi claims for failing to advise clients correctly on setting appropriate Business Interruption indemnity periods, and with all the unfortunate events occurring in the world at the moment, making rebuild materials very scare, never has there been a better opportunity to engage your policyholders on this subject.

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Online Event - The Civil Liability Act Revisited

  • Tue 12 Apr 10:00 am – 11:00 am
    • Bernard Thornton FCII

The Civil Liability Act, introduced on 31 May 2021, brought about the biggest changes to RTA personal injury claims procedures in 30 years. The webinar will be of value to those involved in Motor claims, underwriting, broking or anyone wishing to widen their knowledge of a highly topical and fast moving aspect of general insurance.

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Online Event - Professional Indemnity insurance – How claims can arise

  • Thu 07 Apr 1:00 pm – 2:00 pm
    • Alan Chandler

This presentation provides an overview of professional indemnity insurance. It looks at the main case law underpinning the PI market, why the PI market is expanding in terms of number of policyholders needing the cover yet at the same time the capacity is decreasing. The webinar, presented by Alan Chandler, one of the most popular presenters in the UK, explores the problems posed by a claims made wording and the difficulty clients have going into retirement without adequate run off cover. The presentation also looks at ensuring the correct limits of indemnity are set.

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Through the Grapevine: CPD special

  • Wed 30 Mar 5:30 pm – 8:00 pm
  • Sandringham Hotel
    • Jeff Heasman

The characteristics of a good wine can teach us a lot about the characteristics of a good communicator. Each wine is unique in its character and so too is each person. However, there are common ingredients and methods that go in to producing the finished article, whether it be a good wine or a good communicator. Through tasting five different Spanish and Portuguese wines, each with a unique character, this session will relate these characteristics to the five essential characteristics of a good communicator, from preparation through to execution of a message.

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Online Event - Law of Torts in a Nutshell

  • Tue 22 Mar 10:00 am – 11:00 am
    • Jeff Heasman, Insurance Upskill

All too often we overthink principles of tort law and we get confused by the raft of cases that exist in this area of law. In turn, we confuse ourselves and our customers in the way we explain and apply those principles of law.

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Online Workshop - Introduction to Insurance

  • Tue 15 Mar 9:30 am – 12:30 pm
    • Alan Chandler

This three hour webinar (with a break in the middle) will be ideal for staff who are new or fairly new to the insurance industry, for those studying IF1 or for those who just want to get a better understanding of the main principles that underpin our industry.

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Online Event - Managing your Fear

  • Wed 09 Mar 10:00 am – 11:00 am
    • Susan Heaton-Wright, Superstar Communicator

There are situations where we are affected by fear; this could impact on our performance, or we could avoid taking up opportunities that could progress our career. In this powerful masterclass, Susan shares techniques to understand and manage your fear so you can present the very best version of yourself in business situations. Using proven knowledge from Neuroscience as well as her experience as a professional musician, Susan delivers invaluable content.

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Online Event - FCA Consumer Duty – What’s that all about?

  • Thu 03 Mar 10:00 am – 11:00 am
    • Branko Bjelobaba FCII

The FCA want to see a higher level of consumer protection in retail financial markets, where firms compete vigorously in the interests of consumers and they wish to drive a healthy and successful financial services system in which firms can thrive and consumers can make informed choices about financial products and services. They consider that firms are not consistently and sufficiently prioritising good consumer outcomes and this causes consumer harm and erodes consumer trust.

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Novus Webinar - Human v Automated Decision-Making: have we gone too far?

  • Wed 02 Mar 11:00 am – 12:00 pm
    • Jeff Heasman

We have reached a critical crossroads in the digitisation and automation of processes within Insurance and Financial Services. Some say that we have already gone too far and the human element is being continuously eroded, whereas others believe we have not gone far enough and that Insurance and Financial Services continues to lag behind other professions. There is a fine balance to be struck. This thought-provoking webinar will examine both sides of the debate and suggest a way forward to ensure the best possible outcome for the profession and for our clients.

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Online Event - Broker trading skills in a hard market

  • Thu 24 Feb 10:00 am – 11:00 am
    • Nick Thomas, Nick Thomas & Associates
    • Diane Jenkins BA (Hons) ACII, Chartered Insurance Broker

This second in our hard market webinar series builds on the learnings of session one but also stands alone in its own right. Informed by the experience of working in multiple hard markets over many decades of experience, allied to an up to the minute appreciation of insurance market developments, this session provides proven broker strategies [in working with both clients and the market] to optimise hard market outcomes.

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Online Event - How contract conditions can change the liability of an insured and why brokers must advise clients on this

  • Tue 15 Feb 12:30 pm – 1:30 pm
    • Alan Chandler

Many policyholders sign contracts without realising they are potentially exposing themselves to liabilities that are not covered by their insurances. Often these contracts are signed in order to either win business or obtain key supplies, either way they are extending their liability beyond the potential protection provided by the liability insurer.

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Online Event - Customer Service - What's That Again?

  • Wed 09 Feb 10:00 am – 11:00 am
    • Bernard Thornton FCII

At a time when the public image of insurance has never been in a more intensive spotlight, this webinar looks at the importance of customer service, both within the profession and to the outside world.

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EVENT POSTPONED Through the Grapevine: CPD special

  • Thu 27 Jan. 5:30 pm
    • Jeff Heasman

Event has been postponed due to Covid restrictions.

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